Update from Loma:
After opening a case with Volvo Cars USA, the Volvo dealership and Volvo Cars USA decided it wants to check the engine oil every 2,500 miles...that I should bring the CPO car back so they can monitor consumption. My notes on engine oil consumption did not matter to Volvo, no, they want to begin their own base line. Okay. No response to additives installed as part of an oil service performed by Volvo two months prior. No response to whether this voids the warranty. They did not mention how many 2,500 intervals they would like to see my car, but you know what, it doesn't really matter in light of the car's other long-term problem: a shake/vibration when driving over 60 mph.
For this vibration problem, noticed a couple weeks after purchase, I returned to Volvo several times in one year wherein they cannot seem to recreate the vibration I experience daily. Even when driving with a volvo tech, they dont feel it. Tires and wheels balanced, road force balanced several times and rotated. Vibration continues. Volvo does not look beyond the wheel and tire. Four services later, having opened a case, Volvo Cars USA says bring it to the dealer so they can drive it...again. The service foreman writes 'the vibration is typical to this year and model.' That sounds like a known problem.
In my letter and documentation to Volvo Cars I said that after twenty years as a customer, and having gotten a car with potentially two known problems, I would like to work with them on a suitable replacement vehicle and to remain a customer. I did not ask for the moon or a new car, did not want admission of fault, and as always was respectful and clear. I'd hoped that they'd at least consider taking the car back with some sort of goodwill gesture toward a trade-in, you know, retain the twenty-year customer. Volvo Cars told me it would take extraordinary circumstances to return a vehicle...that they are sorry. The twenty years? Sorry. That doesn't matter. Any negotiation or further discussion on trade-in? A hard No. Sorry.
This is the used car racket. As someone already stated, the CPO program is BS. Still, it is odd to me they want nothing to do with the vehicle they sold me. By not taking it back--even at fair KBB value--they're implying the car isn't worth the time. That it is a problem vehicle with, potentially, a voided warranty, they want nothing to do with.
I can trade the car someplace or keep it a while more. There's no rush. With no further recourse from Volvo, what would you do?
Cheers!
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