Do you have the car running? I get communication problems without the engine running. It seems odd that it can communicate long enough to cycle thru the different modules to check for codes but you can't communicate directly with individual modules. I've been on VIDA a lot lately communicating with the TCM module. I pretty much do the same thing every time:
Logon with "1"
Click DEFINE VEHICLE TYPE
Select my car which is listed and wait for it to load in the fields above and then click "OK".
Click the DIAGNOSTICS tab above and then click VEHICLE COMMUNICATION tab
At this point, I get a popup screen which says Verifying VIN. If you look at your DiCE unit, you should see a few different lights flashing. (Once I got all 4 lights blinking in unision and a communication error on screen. I exited VIDA, unplugged everything, plugged DiCE cord into laptop, started and logged in VIDA, plugged into OBDII port and was able to communicate.) After the VIN is verified, I get a prompt to "Update" or "Cancel". I usually choose Cancel. Now I can go to the flow chart in your pic, click on TCM, and from there be able to access trans data. I guess this is the point you get to where you wait and wait but the word "TCM" never appears in the lower frame? Maybe follow my exact steps and if you still get nothing, something would seem to be not right.
EDIT: I'm not sure but maybe the "Verifying VIN" popup comes after I click the Diagnostics tab. Then I choose "Cancel" and click Vehicle Information. Then I click on TCM box.
2007 XC70, 206,000 miles
2002 V70XC, 130,000 miles, parts car
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