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  1. #1
    Join Date
    Dec 2002
    Location
    Edmonds, WA
    Posts
    3,144

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    I've been pondering on how I could have made my OSD ordering process smoother and what it would have taken to allow me to give the OSD experience a closer mark of being 10-out-of-10. I gave it 8-out-of-10.

    I had one major snafu with my OSD order that involved a certain accessory. Many forum mebers advised for me to work thru my local dealership and at the time this made a great deal of sense to me.

    However, upon reflection I would have been better served had I call my regional OSD specialist in Irvine, CA. His name is Jason Borsh and his office can be reached at 1-800-432-6645. His office is open 7:30-5p PST. The 800 number gives you the option for East coast and West coast inquiries and if there's no answer just leave a voice message.

    I found that my voice mail was responded to with 24 hrs either with a call back from Jason or an assistant Monica.

    Had I called Jason and discussed my OSD accessory item I believe I would have avoided the problem I ran into. I've also talked with my local sales person about this approach for resolving an OSD issue and he had no problem with me approaching Jason at all.

    So my advice to other OSDers who encounter any barriers to contact the 1-800 number above and pursue it. Jason appears to be a very approachable person and acts very professionally and from my dealings with him he genuinely wants to help. Yes, he's a busy person but don't let that stop you from speaking with him.

    Good luck.
    Regards -- Barry Sharp
    ==============
    Current: MY2012 XC70 T6/Twi Bronze/Espresso Brown/Polestar/Platinum/BLIS/Tech/ABL/Scuff Plates/Front&Rear cameras
    Traded 2011 C30 R-Design
    Son's '01 S60 2.3L T5,Maya Gold,96Kmi
    Son's '03 XC70 Platinum Green (OSD)
    Daughter#1 2011 XC60
    Daughter#2 2010 XC90
    SOLD '86 745 GLE 6-Cyl-Turbo Diesel,Graphite,255Kmi
    SOLD '03 XC70 to my son
    SOLD '03 XC70, '04 S60R, '07 S60R

  2. #2
    Join Date
    Jan 2003
    Location
    SoCal
    Posts
    945

    Default Imported post

    Barry,

    I remember that I too gave you that advice- as it was advice given to me by a previous OSD customer.  Indeed, it made sense- and indeed, I assumed that the local dealer would be able to fix any issues in a timely manner.  

    Unfortunately, I too experienced a snafu- one that I did not broadcast quite as much on the forum.  I too ended up with Jason on the line- he apologized quite a bit for not being in the loop with the entire situation- he immediately fixed the issue and said that I should have called him directly.  Jason is FULLY aware that not all of the OSD reps know the program- and is open about the fact that certainly some reps are a lot better than others.  In particular, I have commented that William Marks of Fairfield Volvo knows the OSD process extremely well- and is more than willing to help ALL VOLVO OSD customers with answers, not just his own clients....

    I would not hesitate to call Jason again if I had an issue- and I would still recommend that you DO NOT bother him for informational questions- just for those things that are not being resolved by the local representatives- or someone with the extensive experience like William Marks.

    Volvo is very keen to improving upon the total service experience- they have 80% of it PERFECT, but the other 20% (including the initial contact and program description) needs to be fixed.  Dealers who regularly participate are likely to be better than others, but it is a shame that the true benefits of the program are mired in inaffective training or attention given by the individual Volvo dealerships.

    That's my take on it- with some additional comment.  I also  sincerely apologize if my advice hurt you or anyone else through the process.
    Current Volvos
    2012 XC70, OSD, Twilight Bronze/Espresso
    2008 C70, OSD, Celestial Blue/Cream Sovereign

    Former Volvos
    2009 XC70 Oyster/Black
    2006 S60R Black Sapphire/Nordkap
    2003 XC70, OSD, Ash/Espresso
    2000 S40, Ice White/Black

  3. #3
    Join Date
    Dec 2002
    Location
    Edmonds, WA
    Posts
    3,144

    Default Imported post

    </span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td>Quote (Low Tide @ April 12 2003,16:50)</td></tr><tr><td id="QUOTE">Barry,

    I remember that I too gave you that advice- as it was advice given to me by a previous OSD customer. Indeed, it made sense- and indeed, I assumed that the local dealer would be able to fix any issues in a timely manner.
    .
    &gt;snip
    .
    That&#39;s my take on it- with some additional comment. I also sincerely apologize if my advice hurt you or anyone else through the process.[/QUOTE]<span id='postcolor'>
    Low Tide:

    Thanks for your words.

    ...and no matter, as the advice and help I received from this forum FAR outweighed any -ives I experienced with the OSD program. The list of helpful tips from this forum would be very extensive to list, suffice to say the OSD monetary savings was enormous and they made the whole OSD experience one I can easily recommend to family and friends alike.

    I think it important to leave a paper trail of personal advice for future OSDers. I for one would gladly repeat the OSD process and I&#39;ve Emailed Hans/Alexandra/Annika/Jason and said as much, along with my thanks to all of them.
    Regards -- Barry Sharp
    ==============
    Current: MY2012 XC70 T6/Twi Bronze/Espresso Brown/Polestar/Platinum/BLIS/Tech/ABL/Scuff Plates/Front&Rear cameras
    Traded 2011 C30 R-Design
    Son's '01 S60 2.3L T5,Maya Gold,96Kmi
    Son's '03 XC70 Platinum Green (OSD)
    Daughter#1 2011 XC60
    Daughter#2 2010 XC90
    SOLD '86 745 GLE 6-Cyl-Turbo Diesel,Graphite,255Kmi
    SOLD '03 XC70 to my son
    SOLD '03 XC70, '04 S60R, '07 S60R

  4. #4
    Join Date
    Jan 2003
    Location
    SoCal
    Posts
    945

    Default Imported post

    Seems like a good place for this-

    Of the group of curent OSD customers.... how did the little quirks work out.... ie- Kersti&#39;s audio upgrade? We know about the steering wheel... but what about the other little things. Seems that most of the &quot;factory install options&quot; that were easy to come by there were no issues... Just curious about the others:

    12v in rear
    Audio (upgrades)
    Spoilers
    Full size spare pricing
    Hitch install
    etc...

    Thanks

    LT



    Current Volvos
    2012 XC70, OSD, Twilight Bronze/Espresso
    2008 C70, OSD, Celestial Blue/Cream Sovereign

    Former Volvos
    2009 XC70 Oyster/Black
    2006 S60R Black Sapphire/Nordkap
    2003 XC70, OSD, Ash/Espresso
    2000 S40, Ice White/Black

  5. #5
    Join Date
    Jan 2002
    Location
    Seal Beach, CA
    Posts
    361

    Default Imported post

    We were so rushed and tired at FDC I completely forgot to ask if they would do the Audio upgrade. My dealer has promised to do it when the car gets here. I plan to go down this Saturday and ask for the audio upgrade and the hitch to be put on and to also see if the 20% off on accessories is remembered. Also have to tell them to save the OSD license plates.

    Kersti
    '08 Oyster Gray XC70 DSTC Front/Rear Park Assist, Rear 12V.

  6. #6
    Join Date
    Dec 2002
    Posts
    184

    Default Imported post

    I think every OSD problem is unique. &nbsp;So perhaps the advise should be -- if your dealer does not fix the problem then go to Borsch. &nbsp;

    I too remember asking Barry to wait until he gets to the factory to solve his problem with wood steering wheel order. &nbsp;I guess all of us have learnt a lesson through Barry.

    On a slightly different note, I never checked all my options in Goteborg. &nbsp; A week after taking delivery of my car locally I noticed that the grocery bag holder did not have any net. &nbsp;My dealer replaced it with a shallow grocery bag tray with all of its net intact. &nbsp; &nbsp;

    Purush
    '03 XC+DSTC+Premium+Touring+DVD Nav

  7. #7
    Join Date
    Dec 2002
    Location
    Edmonds, WA
    Posts
    3,144

    Default Imported post

    I&#39;m not quite sure how to respond to Low Tide... but at FDC

    - FDC provided me with a loaner DVD for my Nav System
    - Had Ownership transfer doc corrected to include my wife&#39;s name
    - 12v rear outlet was already installed
    - Color co-ordinated rubber mats were in car front/back
    - Mud flaps were already installed front/rear
    - Rear Skid plate was already installed
    - Rear spoiler was already installed
    - Intergrated thermal cooler box was already installed
    - Picnic Table and cushions were returned for full refund at FDC. Hans arranged for this. Refund will be handled/issued by VCNA
    - Front metal skid plate (portection grate cover) installed with original plastic one shipped back in car
    - Spare key and remote ordered at FDC dropoff
    - Spare remote for the Volvo Nav Sys ordered at FDC dropoff
    - Shallow grocery tray swapped with default one to allow full size spare
    - Full size spare tire w/Tellus rim ordered at FDC dropoff -- the emergency donut spare shipped back with car
    - Fog light covers installed at FDC dropoff
    - Several VADIS software d/l-s performed FREE to alter default onboard software configurations (max auto dimming, courtesy light delays, etc)

    - Jason Borsh handled an OSD ordering snafu by authorizing a &#036;300 check to be issued to me &nbsp;This snafu was only the real -ive OSD experience as it consumed too much of my time, was never resolved but could have been.

    Don&#39;t be afraid or hesitant to ask FDC for anything -- they will politely say if it can&#39;t be done
    -
    Regards -- Barry Sharp
    ==============
    Current: MY2012 XC70 T6/Twi Bronze/Espresso Brown/Polestar/Platinum/BLIS/Tech/ABL/Scuff Plates/Front&Rear cameras
    Traded 2011 C30 R-Design
    Son's '01 S60 2.3L T5,Maya Gold,96Kmi
    Son's '03 XC70 Platinum Green (OSD)
    Daughter#1 2011 XC60
    Daughter#2 2010 XC90
    SOLD '86 745 GLE 6-Cyl-Turbo Diesel,Graphite,255Kmi
    SOLD '03 XC70 to my son
    SOLD '03 XC70, '04 S60R, '07 S60R

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