can skipping scheduled maintenance void warranty?

**mydogchuck** · 08-29-2007, 11:03 PM

Hello all,

I'm the proud new owner of a 2003 XC70 w/ 30k on it. So far I'm loving it! I did go for the extended warranty at the time of purchase, and I just received the paperwork in the mail. The 30k tuneup was not performed on the car before I bought it, and I read in the fine print something that made me wonder if something broke and I hadn't had the scheduled maintenance done, would the warranty be voided? I called the maintenance head at the dealership and he gave me a nebulous answer that basically told me not to worry about anything, and the scheduled stuff was mostly voluntary. Anybody have any info? Thanks!

**JRL** · 08-30-2007, 04:52 AM

Originally Posted by mydogchuck

Hello all,

I'm the proud new owner of a 2003 XC70 w/ 30k on it. So far I'm loving it! I did go for the extended warranty at the time of purchase, and I just received the paperwork in the mail. The 30k tuneup was not performed on the car before I bought it, and I read in the fine print something that made me wonder if something broke and I hadn't had the scheduled maintenance done, would the warranty be voided? I called the maintenance head at the dealership and he gave me a nebulous answer that basically told me not to worry about anything, and the scheduled stuff was mostly voluntary. Anybody have any info? Thanks!

Well, you should have SOMEONE do a service and keep receipts.
Why would you not want to service your car?

You are NOT legally bound to have a dealer do it but if you DID have a major problem and you did not come up with proof of any servicing they could give you trouble. (Any manufacturer could, read the fine print and read your warranty)!

**mydogchuck** · 08-30-2007, 11:23 AM

oh, trust me I do want to take care of the car and plan to. However, I live 250 miles away from the nearest dealer, and I was concerned more with the mileage-you know, someone saying, "well, you didn't have your 30k service until 36k; sorry!" I did read the warranty, which said something about skipped service could void the warranty, but the maintenance chief I talked to went through the items on the 30k one by one and basically threw some out and reassured me that if I don't have every little item on the maintenance list done before I hit the mileage that I won't automatically have a problem if something goes wrong. This is an expensive car to maintain, and I knew that before buying it.

**North Coast XC** · 08-30-2007, 01:42 PM

I think if you had to have warranty work done for some reason and Volvo could prove the work that needed to be done was a result of having not serviced something, as opposed to a manufacturing fault, then you may find the warranty not covering that particular fix. That's why the warranty says "may" be voided.

Avoid further delay - get the servicing done ASAP and then get on a regular servicing schedule (whether through your dealer or an independant garage).

Best of luck.