front pads and rotors at 28000 miles?

[Morrison]

I just took my 2004 t6 to have the alignment checked at 28,000 and I asked them to check the pads so I would know if I needed them replaced when I brought it back for the 30,000 miles service. The brakes have not felt as responsive as new since @15,000 miles . At the 15,000 and 22,500 miles service I asked them to check the pads and replace if needed , they said they were fine and should last to 30,000 miles . They recorded the % on my service records and my concerns. At the 28,000 miles check the service tech said they needed to be replaced today as they were dangerously low. I told him that I wanted them replaced earlier but he said the dealer must have wanted me to save some money and stretch it out. Well I got my bill $440.71 ! They replaced ft pads and rotors. They said the rotors were worn out and they could not be turned. I told them I knew they could not be turned but it seemed most people were getting 2 sets of pads before they had to replace the rotors. They told me with the new pads they would grip the rotor differently and start to groove them .

I told them to give me the old rotors and they did . I see no uneven wear and they seem smooth and all sides . How do you tell when the rotors should be replaced

[XCS]

How do you tell when the rotors should be replaced


The proper way is to measure the thickness of the rotors with calipers. All of the rotors are supposed to marked with a minimum thickness at which they are allowed to be turned.

If the roters are not grooved, it would not have helped to replace the pads earlier.

[m1964]

I guess it may be a matter of opinion/experience of the technician or mechanic doing the job. Dealer can always claim that new rotors will grip better because it is true. You should have checked what was printed on the work order and demand they put old rotors back if it was not on the order. However, there is a goos chance that rotors did need to be replaced-take old ones to independent shop and ask their opinion.