Making a claim

[barrysharp]

This is a FYI.

My car arrived with two items missing. A spare/extra Nav System remote and a spare/extra remote key controller. I purchased these at FDC and had a receipt.

These items were missing when doing the car check at my Dealership after car shipped and trucked.

I filed all the necessary docs and sent them to Claims-PLUS Inc stating what my Dealership would charge to replace these items including any necessary software downloads. The Dealership gave me an invoice for this which amounted to $288.59.

I mailed the claim a few days after May 21st when I had my XC70 delivered to me at Dealership.

Today I received a Check in the correct claimed amount.

Of course the Check was attached with a request that I fill out a Survey asking about my TDS/OSD/FDC experience.  

The claim process was completed in less than one month.

[wiz]

Good!! * So the moral is to keep your receipts and make sure you ascertain the total cost of replacement - including software downloads...

As a matter of interest, when will you get the extra remote & key controller?

[barrysharp]

They were ordered the day my dealer invoiced me and I told them when I get the check from Claims-PLUS they would get their money also. So, to answer your question -- they are ready for pickup.

I posted this topic just to indicate to others that the claims process is real and did work out for me, and if they had to claim then they should also expect it to work.